Support

How can we help?

Choose a product to view support details, common questions, and the best way to contact Orange Forge AI, LLC.

MoleJournal

MoleJournal Support

MoleJournal is a personal, on-device mole tracking and organization app.

Getting Help

For help and feedback, email the support team at [email protected].

When requesting support, include:

  • The device and operating system version you are using.
  • What you were trying to do.
  • What happened instead.
  • Any error message shown by the app.
Do not send private medical photos or records unless you intentionally choose to include them.

Common Questions

Is MoleJournal diagnostic?

No. MoleJournal is for personal recordkeeping only. It does not analyze photos, diagnose skin cancer, decide whether a biopsy is needed, or replace care from a dermatologist or other qualified clinician.

Where is my data stored?

Your profiles, mole records, measurements, and photos are stored on your device. Orange Forge AI, LLC does not store your mole records or photos on its servers.

How do I keep a backup?

Use "Save a backup" in "Backup & Restore" to create a backup file containing all profiles, or select a profile and use export to create a backup file containing only that profile. Save the file somewhere you trust. You can import the backup later from "Restore from a backup" in "Backup & Restore".

What should I do if I am worried about a mole?

Contact a dermatologist or other qualified clinician. Seek medical advice if a mole is new, changing, itching, bleeding, painful, not healing, or otherwise concerning.

Privacy Policy

Read the MoleJournal app privacy policy.